Complaints Policy

At R3 Resourcing we endeavour at all times to deliver with integrity a professional, honest and flexible service to all our candidates, clients and suppliers.

If you feel we have not lived up to this promise or if you feel we can improve or enhance our existing services we would like to hear from you.

We welcome comments from all our business partners and stakeholders and details of our Complaints Policy is readily available from any member of our team.

What will happen when you complain?

While we work hard to provide a high quality service to our customers, we are aware that sometimes you may feel you did not receive as good a service from R3 Resourcing as you expected. As a result, and in keeping with our core values, we have in place a Complaints Policy which will help us to learn from our mistakes in our continual efforts towards improvement.

Our standards for dealing with complaints

We will treat your complaint properly, fairly and impartially.
We promise that making a complaint will have no implications for your dealings with our organisation.
We will apologise for any mistake, explain what happened and put it right where ever possible.
We will change the way we do things to avoid making the same mistake in the future.

Complaints Procedure

Stage one – Contacting us
If you are dissatisfied with some aspect of our service, please express this in the first instance to the person with whom you are dealing who will try to help. If you prefer, please ask to speak to their line manager who will also try to help as we aim to resolve all difficulties as quickly and efficiently as possible.

Step two – Registering your concerns
If the first response you receive is not satisfactory in resolving your concerns, you can write to us at our head office address (details are listed below or can be found on our website www.r-three.co.uk) or email us at info@r-three.co.uk. We will investigate further and you will receive a response within 10 working days from when we receive your letter or email.

Step three – Taking your complaint further
If the second response is not satisfactory, you can then write to or email our Chief Executive, Alison Tawn. Alison will look into your case and make a detailed investigation. Again you will receive a response within 10 working days from when we receive your letter.

Taking your complaint outside the organisation.

If you are not satisfied with the Board’s response, you can always seek advice from outside the organisation. We are a member of our industry advisory and regulatory body REC – The Recruitment & Employment Confederation. You can find more details at www.rec.uk.com

The address to write to is:
R3 Resourcing, 5th Floor York House, York Street, Manchester, M2 3BB
or email us at info@r-three.co.uk .